Is this familiar?
It’s the end of the day, and you’re staring at those important emails in your inbox you haven’t had a chance to answer yet. You had good intentions, but it seems there’s just not enough time in day. Stressful, right?
This is a quick fix …
Follow the example of online sellers and start sending email updates.
If you’ve ever shopped online, you’ve received shipping update emails that let you know what’s happening with your order and when you can expect it to arrive.
The psychology behind shipping updates is simple – letting people know what’s going on and setting expectations around delivery gives peace of mind. Shipping updates build credibility and trust, leading to stronger relationships. Applying this approach to your inbox does the same thing!
How to master email updates
It’s so simple, you’ll wonder why you aren’t doing this already. (If you’re one of the few who already do this, keep up the great work!)
There are only three steps …
- Pick a timeframe that works for you (I go with a 48 hour response time)
- Send a quick note about what’s happening with their request
- Let them know when they can expect to hear back from you
What you can expect
- You’ll feel less stressed – without that unfinished business on your mind, you’ll find it easier to switch off from work
- People will trust you more – you’re showing them you’re reliable and a good communicator
- By setting expectations about timing, you’re helping others plan their work better, and you’re better able to plan, too
- Your work relationships might even improve!
Some tips to make your updates even better
- Don’t overpromise – be realistic about timing
- Keep it short and sweet – no need to go into details
- If things change, just send another quick update
- For tricky or confusing emails, suggest a quick call instead
Wrapping it up
So there you have it. This simple habit can be an email game-changer. It’s all about keeping people informed and managing expectations. Give it a try – your less-stressed, future self will thank you!
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